Shipping policy
This Shipping Policy explains how Footvessa orders are prepared and the delivery options available through Footvessa.com.
1. Order Handling Period
After an order is successfully placed, it normally takes 1–3 business days to prepare for shipment.
Weekends are not counted as processing days.
Order preparation may include:
- Payment verification
- Reviewing order information
- Preparing products
- Packing the parcel
- Creating shipment documents
- Transferring the package to a shipping provider
Public holidays may also affect processing schedules.
2. Shipping Options and Prices
Standard Shipping
Cost: $5.95
Estimated delivery after shipment:
15–25 business days
Expedited Shipping
Cost: $9.95
Estimated delivery after shipment:
7–15 business days
Free Standard Shipping
Orders totaling $45 or more qualify for:
FREE Standard Shipping
when eligibility requirements are met during checkout.
3. Free Shipping Conditions
The $45 free-shipping offer applies to standard delivery.
Expedited Shipping remains $9.95 unless a separate promotion specifically states otherwise.
Discounts applied to an order may affect whether the final qualifying value reaches $45.
The checkout page will display the available delivery methods and applicable shipping charges.
4. Processing and Transit Are Separate
Please keep in mind that processing time is not included in the shipping transit estimate.
A Standard Shipping order may require approximately:
1–3 business days processing + 15–25 business days shipping
An Expedited Shipping order may require approximately:
1–3 business days processing + 7–15 business days shipping
5. Delivery Estimates
Shipping timeframes represent estimated transit periods and are not guaranteed arrival dates.
Actual delivery may be affected by circumstances such as:
- Carrier delays
- High parcel volume
- Customs processing
- Severe weather
- Public holidays
- Transportation disruptions
- Remote destinations
- Local postal conditions
- Incorrect delivery information
6. Shipment Confirmation
Once shipping information becomes available, you may receive a confirmation email.
When available, the message may contain a tracking number or tracking link.
A tracking number may require several days to show its first carrier scan.
7. Tracking Gaps
Tracking information does not always update continuously.
A parcel may still be moving while:
- Traveling between facilities
- Being transferred between carriers
- Waiting for customs processing
- Moving toward a local delivery partner
Temporary tracking inactivity does not automatically indicate that the shipment is lost.
8. Address Details
Customers should verify all shipping information before placing an order.
Please make sure the following are correct:
- Full recipient name
- Street address
- Apartment or unit number
- City
- State or province
- ZIP or postal code
- Country
- Contact information where required
Incomplete or incorrect addresses may cause delays, failed deliveries, or returned parcels.
9. Correcting Shipping Information
If you notice an address error, contact:
immediately.
We will attempt to make corrections before the order progresses too far through fulfillment.
Changes cannot be guaranteed once the parcel has entered processing or shipping.
10. Split Orders
Some orders may be sent in separate parcels.
If this happens:
- Packages may have different tracking numbers
- Delivery dates may differ
- Different carriers may be involved
Receiving one package before another does not necessarily indicate that an item is missing.
11. Delivery Attempts
Depending on the carrier and destination, delivery may involve:
- More than one delivery attempt
- A collection notice
- Pickup from a local carrier facility
- Additional instructions from the carrier
Customers should follow carrier instructions to avoid having an unclaimed parcel returned.
12. Returned or Undeliverable Parcels
Packages may be returned due to:
- Incorrect address
- Incomplete delivery information
- Failure to collect
- Repeated failed delivery attempts
- Recipient refusal
Where permitted, applicable carrier, shipping, handling, or return costs may be deducted from an eligible refund.
13. Packages Marked Delivered
If your tracking status shows “Delivered” but you cannot locate the parcel, please:
- Check the mailbox
- Check nearby delivery locations
- Ask household members
- Ask neighbors
- Contact building reception where applicable
- Contact the shipping carrier
Some delivery scans may appear shortly before the parcel is physically available.
If you still require help, email:
14. Customs and Import Costs
Orders shipped internationally may be subject to customs requirements determined by the destination country.
Possible charges include:
- Import taxes
- Customs duties
- Brokerage fees
- Clearance fees
- Other government charges
Unless clearly included during checkout, these costs are the responsibility of the recipient.
Customs inspections may also result in additional delivery time.
15. Shipping Questions
For help with your shipment:
Email: Footvessa@gmail.com
Website: Footvessa.com
Store: Footvessa
Please include your order number.